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Social Collaboration Platforms

Social Collaboration Platforms

Social Collaboration Platforms

Organizations increasingly want their workers to perform faster, smarter and be more productive. In order to achieve this goal, collaborative technologies are picking up across the world in large organisations and slowly in smaller companies too. This helps in transforming the way organizations turn knowledge into actions. Social collaboration platforms are vital as they create new ways for employees to work faster and smarter while increasing productivity.

Collaborative technologies aren’t new and have been around for some time, running since a long time and there is a competition like Olympic but there is no gold, only silvers. In order to transform truly and increase productivity, the organizations first need to combine collaborative technologies with business processes. There are proven results when the work is done in this manner. Secondly, organizations need to design the collaborative behaviors that foster quick results. We should encourage the utilization of collaborative tools. But, simply having the collaborative tools for the organization is not enough. Last but not the least; we need to unleash full power of the talent available in any organization.

A type of business software that joins broad social networking aptness to work processes is called a social collaboration platform. The paramount objective of collaboration software is to enable the employees to share information and resolve business complications more efficaciously. The purveyors take a different approach in order to build social collaborative platforms. It can be built either by joining a social layer to bequest business application or by embedding collaboration tools into fresh artifacts.

There are some attributes that all successful social collaboration platforms share. These attributes are accessibility, integration, a common set of functions, issue tracking and messaging. A number of social collaboration platforms just look like Facebook and employees are accustomed to using in their private life. However, we should know that Facebook and Twitter are not the only social platforms available; there are other social tools also that are available for enterprise users.

It is to be noted here that as the companies are headed towards broad deployment from small pilots, critical success factors like a social collaboration policy needs to be defined besides selecting a long-term vendor.

Let’s discuss some of the features from some popular social collaboration platforms:

A Window into Your Enterprise

From tactical teamwork to enterprise collaboration – It gives access to real-time information from across teams and locations, all in one place.

Transforms Intranet into an Intelligent Workspace

It engages people across teams and geographies. It enables employees to work, share, find, discuss, manage, connect, create, collaborate and have fun. It helps companies move beyond the traditional intranet to an ecosystem that delivers results.

Idea Voting

Collaborative voting has been added to the existing Idea and Page Tracker widgets, facilitating collaboration between colleagues and resulting in better business ideas.

Multi-Language Support

Enables users to view and contribute content in multiple languages

Mentoring Assignments

New Mentoring functionality assigns experts or ‘Mentors’ and pairs them with employees or ‘Mentees’ to collaborate and complete a certain project, task, idea definition, leadership development goal, etc., empowering employees with greater skills and talent growth.

Capture, Retain & Access Knowledge

It enables storing of files centrally, working on documents, tracking comments and inviting feedback. You can browse the member directory to find co-workers. Meet the right experts and minimize the effort in searching for information that matters.

Content Creation

Web-based content creation tools enable teams to work together, creating pages that are available to everyone to contribute to and benefit from. With wiki pages, online spreadsheets and blogs, your valuable information is always updated and no longer locked away inside individual inboxes.

Access

Accessible any time from multiple platforms such as the web, mobile devices or your desktop client. No matter where you are, you’ll always be able to access your critical business content, and connect and share with your peers. Enable your employees to access information, contacts, stay in the loop on project status changes, and make necessary updates from anywhere, anytime.

What kind of platforms are you using for knowledge capture and sharing inside your company? Your inputs would be appreciated…

January 3rd, 2016

Mobile drives the Spark in Startups (notes from MobileSparks conference)

Shradha Sharma of Yourstory.com asks the Startup community to maintain that Spark, regardless of where one is in the journey of life. That Spark may be humility or grace, appreciation for others, lending a helping hand etc. Essentially the point she made, and very well so, that in our “Rat Race” for success in life, perhaps we might have forgotten the more human elements, things which bind us together and a feeling of elevation. Shradha was speaking at the recent YourStory event Mobile Sparks in Bangalore.

I couldn’t agree more. In our quest for success, perhaps we might have forgotten to remember some old friends, or forgot the fact that a good night sleep is more worthwile than achieving a Unicorn status. Big statement, but I insist.

I think the subject is about balance. Nobody is saying that one must give up on one’s dreams. But it must not drive consternation to a level that one forgets the basics of humanity – a desire to do good, be kind, have a positive impact and effect larger good. As many have said, a Startup needs to have an objective larger than valuation, or a profit or loss statement. It is about “value creation” at the end of the day, to quote my friend Manish.

Ok, with that, I come back to the startup notes. The recently concluded event MobileSparks by Yourstory had some great speakers from most of the leading firms – Flipkart, Snapdeal, Grofers, Practo, OYO Rooms, Peppertap, SAIF partners, Inventus, Matrix Partners etc.

Here are some sundry highlights from this event :

Freecharge – Initial adoption strategy – Make first transaction brag-worthy. Eg give away a burger for first recharge.
App installs is not a good metric. Transactions is good metric.

OYO rooms
OYO is envisioning a future of amazing hotel experience. Some potential ideas :
- Manages entire hotel experience.
- App – does booking. Shows nearby restaurants, gets you cab with Ola cab widget,
- Ops team does background audit regularly of hotels
- Alerts – eg room 345 not audited since last three weeks or 5 acs in a hotel broke down
- Correlation between auditor reports and customer feedback audits auditors themselves
- If AC is broken open ticket to get electrician automatically
- Pre-check in from airport. Submit ID card picture before even you reach.
- Could alert property manager that customer is about to reach.
- Mobile key to door
- Reminder to turn on AC or heater from before. Mobile can store customer temperature preference.
- Connect to WiFi automatically.
- Mobile motion sensors based DND (do not disturb). Check if person is sleeping and motionless.
- Checkout from app. Pay from mobile wallet. Feedback on the go on app.

Matrix partners (VC) :-
App distribution -
- Inmobi ads, AdMob, Adwords
- OEMS like micromax lava etc
- App stores.
- Facebook ads
- Google ads
- App Store optimisation or ASO

Lybrate :-
Online consultation app for patients and doctors
- Very less doctors in India compared to patients.
- X axis :- Online, offline
Y axis :-
Discovery – find practitioners
Transaction – create transaction
Delivery – participate in delivery or actual doctor patient communication / consultation
Lybrate is in online healthcare delivery space.
- Got doctors first ie supply first. Then demand ie consumers etc.
- Need hooks on supply side to hold doctors while demand builds up.
Opportunities :-
- Lot has happened in discovery already.
- Transaction and delivery side is left. Healthcare devices can be used. Consumer hardware is big area.
- 70 million diabetes patients in India. Devices for them.
- Revenue model – online consultation commission from user – 5% to 15% of doctor fee.

Flipkart :-
Piyush Ranjan. SVP. Flipkart.
Key idea :- Build a Cathedral. Not walls or bricks.
Eg -
Build for phones with no data. SMS or USSD as underlying protocols. Also phone to phone connection.
Eg -
Reliability is in short supply. Eg IRCTC is not reliable.
Eg -
Build for the low end.
Eg -
Building speed as a feature. Eg google suggest and google instant.
Eg -
A broad base need like education.
So far mostly online classrooms. But how about continuous learning which mimics human whole life ?

Practo
healthcare app for doctors and patients.
Started web-only in 2008. Mobile first now.
Mobile search -
2 lakh doctors
2x non metros
3x conversions
3x engagement
Weekend traffic
UGC declined in mobile though compared to web. Consumers write smaller reviews on mobile compared to web. Struggling with this now.

Practo ray
40000 doctors
2x appnts
3x records
3x engagements

Practo tab
Helps in locking in supply
20% richer data

Practo
10 million searches

Snapdeal
Anand Chandrasekaran, Chief Product Officer
- 19 m registered users
- 1.5 L sellers (I am told less than 10000 are active, more on this in a later post)
- wants to achieve 10L sellers in few years (how many will be active ?)
- 5m daily active users
- Freecharge – 2 out of 3 visitors end up transacting

Other ideas that were discussed :
125 million English speaking Indians. Leaves a billion non-English users. Need to tackle them.
300 million internet users in India currently. To grow to half billion internet users in 2-3 years. Mostly via Mobile Web.

 

August 10th, 2015

The Startup Nation

Today India witnesses a unique revolution. It is like another freedom movement, a moment par excellence. A new Silicon Valley is created among the potholed roads, roaming cows, un-interested traffic cops and massive traffic jams. What a combination ?

Who would have thought that amid the chaos of this ancient country and the cacophony of auto noise and massive no of folks everywhere, slowly and surely, a new breed of entrepreneurs emerges – providing hope to a beleaguered nation that our time has come, perhaps !

I picture the Founders of Snapdeal, in their early days, waiting outside that restaurant in Delhi, in Delhi’s terrible heat, for the restaurant owner to come out and so that they can clinch a deal, a coupon which they can send by email (or was it paper coupons) to their growing email audience. Even they did not imagine that their amazing commitment to their mission would create a $5 billion behemoth that Snapdeal is today with 5000 jobs, several paying crore (or nearly there) packages.

The folks at InMobi, now giving Google and Facebook a run for their money with the new Miip tech platform, or the Bansals at Flipkart – packing books in their Koramangala apartment and now disrupting the retail in India, as we know it.

How about the dozens (hundreds ?) of captive units in BLR and Gurgaon by every foreign (mostly American ?) MNC worth it’s salt.

Not to say, this is Round 1. The latter happened in 80s and 90s, with Murthy of Infosys and Premji of Wipro, not to discount the TCS, the largest of them all.

Certainly this is Round 2. and what a Round ? Billion dollar valuation becoming an operating unit – a dream which is now seen by thousands of new wannabe entrepreneurs. Driven by almost 900 mobile subscriptions – a fifth of world total almost. Certainly mobile is driving this growth.

Mobile web penetration went from 2 million to 200 million from 2009 to 2015. PC Web penetration increased 20 million to 40 million in same period. 100 times growth in mobile web, 2 time growth in PC Web.

Certainly mobile is to blame, or praise, for this upheaval. That and Whatsapp – the app which brought mobile web to the lowest rung of the society, and as far as everybody’s grandma, who can barely handle a smarphone, but is adept at Whatsapp.

Well, this is the beginning. The revolution just begins. Hordes of rich foreign investors, PE funds, hedge funds, are still not here with their billions, or trillions. They will be, soon perhaps. We will be waiting, for our piece of the dream !

August 6th, 2015

Benefits of shifting from Paper based Patient Records to Electronic Health Records

Healthcare as a sector in India has always been hot. The need for innovation is huge and it presents a big business opportunity. There are multiple factors behind the growth of the sector like rising incomes, easier access to high-quality healthcare facilities and greater awareness of personal health and hygiene.There have been efforts from the government and the private sector to create an impact in the area but the space remains open for innovation and start-ups can create a dent.

What ever problem, the start-up may try to solve, it will have to deal with the patient records. Technology these days have sorted this problem of  digitisation of records. But digitising patient records have always involved multiple issues — especially legal, communication, accreditation, research, regulatory, decision making and education. The primary change during recent years has revolved around the evolution from paper-based personal health records to electronic health records. Here we will compare how the two differ and what benefits one provides over the other.

Accessibility of Patient Records

The accessibility questions surrounding paper versus electronic records boil down to “who?” and “when?” — electronic health records (EHR) are accessible by all authorized professionals simultaneously and immediately as long as they have access to the main storage system. On the other hand, paper-based patient records (PPR) are available on only a one-at-a-time basis — sharing requires mailing or conversion into an electronic format by scanning or emailing. With the physical mail option for PPR, accessibility can be a matter of days instead of seconds with EHR.

Paper medical records discourage interactivity among stakeholders while electronic health records create an opportunity for immediate feedback. With PPR, many patients never see their own health files. One of the most striking changes with EHR procedures is the active inclusion of patients in keeping and reviewing personal health records on web and on all other devices including wearables. With the rapidly advancing state of technology, both health care professionals and patients want “real-time information” that is standard with EHR — this is one of the primary benefits of electronic health records.

Reliability of Patient Records

When health care organizations transition from paper to electronic records, improved reliability is a major goal of the entire process. For example, poor penmanship by doctors and other health care professionals has always been a serious potential flaw when dealing with paper medical records. EHR computers and word-processing applications eliminate this major PPR source of unreliability.

Electronic health records are organized in ways that are literally impossible with a paper filing arrangement. Errors and improper documentation in EHRs produce alerts that highlight improper entries.

Cost Factors

Prudent health care organizations cannot afford to overlook any opportunity to save both time and money — an EHR process does both.

A reduction in storage costs means much more than eliminating warehouses filled with paper records. Electronic records are also eco-friendly and can be stored indefinitely without deterioration in quality. For example, this feature of EHR can result in important medical data being available long after physical files have already faded — or destroyed entirely by a natural disaster.

Quality of Care Considerations

Delivering better care to patients serves a primary mission for any health care professional. One way that EHR can actively contribute to a higher quality of care is by improving public health monitoring — speedier reporting of infectious diseases can be facilitated by more detail and quicker feedback made possible by electronic records processes. Automatic EHR reminders typically reduce mistakes, errors and omissions.

Security and Compliance Considerations

Security vulnerabilities can be present in both PPRs and EHRs. Both formats can result in theft and be exposed to the risk of loss from other events such as floods and fire. With paper records that are limited to one copy, EHR provides a security edge with backup copies. Health care professionals should devote plenty of attention to this area — don’t cut corners when deciding how to handle compliance and security concerns for your records transition process.

Productivity

What is it worth to save the time required to pull a chart? — or to eliminate lost charts? According to one study, overall efficiency will improve by 6 percent annually with EHRs.

Productivity will improve in ways that you might not expect with electronic health records. For example:

  • Fewer pharmacy callbacks
  • Ease of communicating with the entire care team
  • Less overall time filling out forms
  • More clarity when reading prescriptions and medical terminology

December 29th, 2014

The Importance of Blogging for Startups

All companies should have a blog, to demonstrate their expertise in a particular subject matter and provide a vehicle for two-way communications and engagement with their customers.

This blog that you are reading now is an example of that.  I, as the Founding Partner of CellStrat, a consulting and start-up mentoring firm, am trying to come across as an expert in startups who has lived through the same battles you now find yourself fighting through.  Not to mention, for many of you, this is your first time ever hearing about CellStrat.  You may be asking, “why should I trust this firm to help me solve my startup-related problems?”.  Well, hopefully the quality of the content on this blog not only educates the readers on various topics, but it also instills trust to get prospective clients to actually pick up the phone and engage with me on their various needs.

Also, this blog gives my readers the chance to voice their agreement or disagreement with various points that I am making.  For example, when I wrote a guest post on Apple Pay on a famous social media site, two readers gave their contradictory and supporting views respectively.  Hence, further enhancing reader education on the topic, and creating a two-way dialog with my readers, so they too feel like they are participating in the discussion.

There are two other clear marketing advantages of writing a blog.  Firstly, search engines love rich content pages, and the more content you write, the more free search traffic you will drive into your website.  For example, this blog is about 7 years old, and is getting 10000+ visitors per month, largely coming from people searching for information related to the posted topics via Google and some through our regular followers.  That is a lot a traffic for a small consulting firm, which I didn’t have to spend one penny on, other than the 30 minutes or so that it takes me to write one post.

The second key marketing advantage is the virility of the content on social media sites like LinkedIn, face book and twitter.  And, since our connections and followers are largely business people related to startups/ technology or the digital media industry in which we have worked for the last 35 years combined, there are very high odds that: (i) the articles are not only interesting reading for them; but (ii) they will most likely forward or re-tweet the articles to their thousands of collective connections and followers of their own, all ripe new prospects for my own business.

So, for the reasons above, consider a blog a vital component of your website, search marketing and social marketing strategies.  And, don’t forget to ask for new followers, as I do in my last sentence below in all posts.

For future posts, please subscribe to our newsletter at:  www.cellstrat.com

December 11th, 2014

Big Data Education joins The CellStrat Hub

Big Data Education has a mission to simplify your big data journey. You can use this place to interact with fellow colleagues in the space via forums, read interesting news via our facebook page, look for interesting training programs which suit your needs. If you are a big enthusiast in the area or would like to share your thoughts please contact us to pin your thoughts via our blog page.
To begin with attend a free overview session or watch an overview video. You can also plan to attend our foundation level analytics program which is a like basic hygiene if you want to start exploring the big data field.
Good luck with your big data needs and hope to see you around at Big Data Education

December 1st, 2014

TheRightDoctors joins The CellStrat Hub

TheRightDoctors is a cloud-based platform that digitises patient doctor engagement and offers tools to both. Patients can find the right doctors for their specific ailment and can take second opinions from experts across the world. Doctors get to digitise their OPD practice and stay connected to their patients through reminders and feedback loops which help track patient’s progress and step in, if necessary, at an early stage.

November 26th, 2014

Synergy joins The CellStrat Hub

“SYNERGY Architects & Planners” is a closely-knit team of qualified, young and energetic professionals in the field of Architecture. They define spaces with the help of Architecture, interiors and Modern Vastu practices. Their motto is:

“Spaces you live in & your work define your life and Synergy defines your spaces.”

They undertake various challenging projects which demand concept development, imagination, planning and execution.

Their team work in Synergy has resulted in accomplishment of several projects with modern, innovative, imaginative yet practical solutions that solve the modern day challenges.

The team at Synergy produces modern architecture in terms of ergonomic interiors and aesthetics with an eye for future expansions and alterations.

November 18th, 2014

Tanzanite joins The CellStrat Hub

Tanzanite is a 4 year old young company founded by seasoned IT professionals with more than 30 man years of experience among them. Tanzanite is an industry front runner in providing mobile application solutions & consultation to its clients all over the world. They are a team of Fifty plus with separate teams for iOS, Android, Windows, Blackberry, PHP, QA & Design. They have developed more than 200 websites and over 500 mobile apps in this short duration. Their understanding of mobile app development environment is easily expounded in the fact that they have 95% customer retention rate and industry best app development turnaround time.

In Tanzanite, team’s typical experience level is 4-8 years in addition to Tech – Architects to guide the team in case they face any road blocks. They also have a dedicated QA team which ensures that every project is bug free (This confidence reflects in the 3 months warranty that they offer post final release).

Tanzanite team has rich experience in niche mobile technologies like Augmented reality, NFCs, iBeacon and Bluetooth low energy, Physics Engines, Complex Mobile Games, Gyrometer, Accelerometer, Camera & LBS/GPS services.

November 18th, 2014

Online Store Vs. Physical Store With 4P’s Of Marketing

Offline Shopping(shop from the physical store) was the only option for almost 20 years ago, but then came into picture the E-commerce, leveraging Online Shopping model with deals, discounts, offers and much more to the customers. At early stage many prefer to look at a product online and then shop offline from the store, now it’s changing from going to store first, selecting the product and then shopping online from site.  Here are some factors, including 4P’s of marketing on which we can differentiate both the models:

1) 1st P – Price/Cost/Initial Capital - The main factor behind any business is to raise initial capital and finally convert it to profit. Looking at Offline Store, it costs much more for renting the land, building the office and infrastructure. Either you alone can handle the store or you need 2-3 persons to contribute. While the Online concept can easily be implemented without having office space, even some incubators can help initially. You just need to build a online store connect vendors and start selling. But yes, it takes much less time to start a physical store as online needs technical things to be build up first.

2) 2nd P – Place/Location/Access - The traffic of the customers depends on the location of your store, which place it is setup and how easily public can access it. This issue always remains while dealing with physical retail until you start building-up your chain of stores across the glob. Offline stores can be started with only one, mostly, whereas online store can be accessed anywhere in the world with just internet access. Scalability is much harder to achieve in physical store, because more you build the stores, more capital you need. Online is much flexible in this scenario, just develop a site with cart, host it and let any customer from anywhere purchase products from it.

3) 3rd P – Product/Category/Quantity - Giving customers a wide variety of choice increases his second shopping and loyalty probability. This is an challenge with physical stores, they can’t include much categories, their many sub-categories and wide range of products in each sub-categories. This happens as it again requires high intensive capital and warehouse issue. Even if you consider every products, one can’t afford it in a large quantity. Whereas in online dropship model, you can accommodate as many number of products as you can because you neither have to purchase it nor store it, when order arrives, inform particular vendor with product code, they’ll ship it to customer’s doorstep. The category/product management can be the challenge in online store as per the various vendors you are signing, but can be adjusted. Touch-Look-Feel is the main challenge in online shopping as none of the customer can feel the product, get chance to touch it, and try it and that’s the reason why high end products can’t be sold online.

4) 4th P – Promotion/Deals/Coupon/Discounts - Only two things that customer thinks of while purchasing product are, Price & Brand, and that’s the reason for brutal competition in retail business. If one sells 10% disc, you’ve increase to minimum 15% to increase customer traffic. Though offline stores are having these factors to attract customers, but online stores are leveraging these factors day-by-day, focusing on price discounts. You get coupons with discounts, vouchers on sign-up, credit balance that can be used in next purchase, combos and much more. Availing these all things are very hard in physical stores, as you can’t give vouchers to customers as they enter your store, can’t have discounts or credit balance on next purchase and so on.

5) The M – Marketing - Customers will not know your existence in the market until you market your brand. For physical stores, most of them relies on word-of-mouth strategy to increase the traffic, or pamphlets in newspapers or posters in various buildings. Most of them don’t use most common strategies like newsletters, social media, digital media, testimonials, etc. This is the place where online store overtakes the other as most of them are well aware of these marketing techniques and keeping them as their base, word-of-mouth comes as secondary.

The above post was related to start-ups and medium level businesses. Yet many other factors still were not emphasized as the above are the best ones. Offline or Online depends on the personal experience and thinking about to start and grow their model, it’s still two sides of coins, neither of them can be balanced nor compared in every aspect.

July 25th, 2013

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