Posts filed under 'Internet Protocol'

Day 1 News from International CES 2013 (Consumer Electronics Show), Las Vegas

At the outset, we would like to wish a Very Happy New Year to our readers and Thank You for your continued patronage of CellStrat content. This is the first post of this year and starts with lot of hopes and aspirations for our readers and ourselves in the Year 2013.

As is customary each year, the year kicks off with the massive Consumer Electronics Show or CES in Las Vegas. We are glad to report from the ground there (well, just kidding) – we are hooked to the internet and getting minute by minute news feed from the ground so it is same as being there physically (almost).

Today was the first major day of CES. Some notable news from CES :

Qualcomm CEO Paul Jacobs opens the event with the “Born Mobile” mantra

Every year, either Bill Gates or Steve Balmer provide the opening keynote at CES but this year it was taken by Qualcomm CEO, a pre-dominantly mobile chip firm. This highlights the importance of Mobile to all things electronic now. With smarter devices and smarter everything, mobile chips are in almost everything we see in the future right from home appliances to mobile devices to industrial equipment, as well as most automotive assets like cars, trucks and containers.

Paul Jacobs explained his “Born Mobile” mantra today and there was a surprise when Steve Ballmer joined him on stage briefly – Paul said that even Microsoft has adopted the Born Mobile mantra. Paul launched Qaulcomm’s new Snapdragon 800 processors, which are the fastest mobile processors on earth as per him. These chips are about 75% faster than previous processors and can deliver HD video seamlessly as well as support Ultra HD television.

Sony launches new signature smartphones

Sony launched new Xperia Z Android smartphones, which have a five-inch screen, HD 1080p Reality Display and 13 megapixel camera. It is powered by a Qualcomm quad-core Snapdragon processor. What was unique is the new One Touch functionality that allows the device to wirelessly interact with other Sony devices such as speakers, headphones and TVs. Sony showcased a new Bravia TV which can display the phone content from the new smartphones if the phone is tapped to the TV remote.

Intel launches new smartphone chip family

Intel launched new chips for smartphones and tablets at CES today. Intel has been late to the mobile party and struggled againts ARM Holding and Qualcomm in this space. Now it is trying to get its mobile act together with an array of new smartphone and tablet chips.

The company’s new Atom processors which are in the next-gen category will be available in 2013 holiday period. The new chips assume Touch based interface as a key aspect of the functionality.

Samsung brings smartphone experience to it’s TVs

Samsung announced seamless integration between its smartphones and Smart TVs. The phone functionality of Touch and Speech recognition will be made available in Smart TVs. Samsung is probably the biggest success story of 2012 and has taken market share in almost all categories.

AT&T focuses on Digital Life and Project VIP

AT&T CEO Ralph de la Vega showcased the new Digital Life offering which falls in the Connected Devices or M2M category. This solution involves a Connected Home and Security apparatus and applications with remote management and monitoring of the Home by consumers and home owners. Glenn Lurie, head of AT&T’s Connected Devices business said, that less than 20% of US homes have security and less than 1% homes have home automation.

AT&T is pioneering the M2M space and a global leader in evolving and maturing M2M business models around Home and Security.

AT&T also announced APIs for developers to provide advanced call management applications – these probably use the IMS or IP Multimedia Subsystem interface to the wireless network.

AT&T also announced its intentions to deploy its new LTE network to 300 million people by end-2014. Currently, AT&T’s LTE network reaches 170 million people in USA which places it in second ranking behind Verizon in LTE deployments.

Project VIP (Velocity IP) is AT&T’s new $14 billion investment initiative to focus on LTE, Connected Home and other emerging areas.

Other news

Other news at CES today included LG announcing special emphasis on NFC as a linking tech to link all its products and providing an ability to put all these devices on the Connected Grid for remote management and control, Nvidia launching the world’s fastest mobile processor (as per its claims at least) and NTT Docomo launching a new M2M platform for global service providers using Jasper Wireless platform.

If one were to summarize, this year’s main themes seem to be Smarter and Faster Mobile Chips, Connectedness, Smart Devices, Digital Television etc. Let’s see what the remaining days of CES offer. We are watching the news in excitement about the up and coming technologies at this event. To get full coverage on this event, visit the event website here.

January 8th, 2013

CMO is the new CIO

Recently I am hearing a lot about the fact that the IT budgets are increasing coming from the CMO department. Indeed “CMO is the new CIO”. Why this trend ? Reasons are manifold :

a) Customer touchpoint is the new focus : Customer touchpoint is where the action is now. Whether it is Customer Engagement, Customer Service, Customer Access or anything to do with orchestrating these, these are the hot topics now for enterprises large and small. This essentially means mobile devices, mobile apps, social, local, cloud, analytics etc. To be more specific, the big themes now are Mobile, Social, Cloud and Analytics – all that relate to customer facing technology or orchestrating the customer experience.

Who owns the customer experience – it is the Marketing office and not really the CIO office.

b) Image and Branding : In this world awash with media and content, image is everything. Social and Digital Media are increasingly commanding higher order of CXO focus and budgets. It is now possible for unknown brands and firms to accelerate their visibility overnight via a variety of Social and Digital channels. Traditional firms often find themselves late to this party or reacting to their customers who are already present enmasse on these Digital Channels. Simple 140 character tweets can embarass monstrous corporations in matter of seconds. Image and Branding on new media has become a herculean challenge for large firms and leveled the playing field for consumers, smaller firms and startups.

Who controls a firm’s image and branding, CMO again. So CMO will drive investments in Social and Digital technology which is increasingly important to firms’s reputation and respect in the marketplace.

c) Backend infra is mature : Increasingly, one finds that backend infrastructure in traditional IT departments is mature – the big bang Oracle, SAP and middleware projects are stable and it is increasingly hard to find those big ticket IT projects now. Most of the transformational IT is now happening at customer edge and not in backend tech or networks. Of course, there are exceptions, like 4G and LTE investments by wireless industry and Big Data projects to slice and dice the voluminous data banks that now exist.

However, save for a few big items on backend, backend tech is now mature and even Oracles and SAPs of the world are now developing products for the front-end, where the growth multiples seem better going forward. The customer front-end, of course, is owned by the CMO and not the CIO.

d) Emergence of new tech : Web 2.0 is now being replaced by Web 3.0 – a world of seamless mobility, applications, and front-end use cases. Mobile Payments, Mobile Media, Mobile Devices, SME Cloud Apps, Social Networks, Location Services, hyperlocal marketing are the big glamour areas of tech now where most developers and firms want to focus their energy now. Apple may have started the trend of massive consumer revolution when it created the iPhone, Amazon has brought Web services to SMEs on a massive scale, Google is innovating in search and platforms, Facebook has amassed the largest number of eyeballs around the world. These kind of firms are at the forefront of consumer revolution in tech devices and applications.

Again, tackling this world is in the primary perview of the CMO with it’s mobile strategy, social and digital technology, connected consumer and advertising.

e) Consumerization of IT or COIT : COIT is a popular term now – where consumers walk in into the workplace with their consumer devices and force the CIO to adopt to their devices and apps rather than the other way round. The concept of a Social Enterprise is being adopted by all large firms to drive employee engagement, mindshare and collaboration. Gen Y employees are forcing their employers to change their ways and business practices to make these corporations employee oriented. Talent crunch is forcing firms to adapt to the employees wishes rather than the other way round. Hyper-informed customers are, in turn, pressurizing companies to provide relevant product information and fantastic customer service.

Certainly, CMO is the consumer and people expert and not the CIO. Most of the COIT trends require CMO to play a key role in the tech strategy.

To be sure, the CIO is not going anywhere and remains the bulwark of operational infrastructure and execution framework within the firms. The tech jazz (and related budgets), however, are now owned by the CMO due the macro trends outlined above. Indeed, CMO is the new CIO in the tech world.

September 24th, 2012

Apple iPhone 5 is here : CellStrat opinion

As if you have not heard enough about iPhone 5 already, here is more of it :)

Apple announced iPhone 5 on Sept 12th. The other big thing that happened that day was Quantitative Easing version 3 announcement by US Federal Reserve – one wonders, it was a synchronized announcement – just kidding.. Certainly, some market analysts have said that iPhone 5 may do more for US GDP growth than Fed’s QE3..amazing..

Well, intentional or not, both the announcements have a dramatic impacts – QE3 will accelerate the stock market rise around the world, fuel more inflation etc. Apple announcement will lead to Apple maintaining it’s hegemony in the smartphone ecosystem. I know, I know, some of you are on side of the table which is less than enamoured by the new iPhone 5. However, our take is that the ecosystem of Apple is much too strong and still underestimated by most. The vertical integration of iTunes, Macs, iPhones, iPads, licensed content in there, seamless charging via iTunes, cross-device synch capabilities are so intense and so transformational in the tech world, that few can match up with Apple prowess over the marketplace. Apple ran out of online inventory of iPhone 5 in one hour of opening the sales..validation enough of a huge pent-up demand out there.

Lack of NFC or some other popular features, now commonplace in other smartphones, will not deter iPhone 5 in creating breakthrough success once again for Apple sales. What most people fail to realize about Apple is that it does not usually toe the line created by others – it creates new models which, in many cases, become the benchmark over time. Coming back to NFC, Apple did bundle a feature called Passbook in the new iPhone 5 – a loyalty and coupon management feature – this is not payment enabled but it could evolve into a Digital Wallet. Many leaders like eBay, Square, Paypal are making do without NFC in Mobile Payments and quite successfully at that. It is likely that NFC may never become the mainstream mobile payment tech if Apple and others listed here do not push it.

As to what Apple iPhone 5 does pack, it has a laundry list of neat features :

LTE (4G capable), Thinner, Lighter, bigger screen (4 inch diagonally), all new Apple-designed A6 chip, better retina display, improved camera (although megapixels remain at 8 megs), enhanced HD video recording, 5 rows of icons on the screen, improved Siri assistant, new lightning connector, new Apple mapping app, better iCloud integration, 700,000 apps, new iOS 6 OS, Passbook loyalty feature, the list goes on and on.

To view all iPhone 5 features, click here.

As far as we can visualize, we still feel demand for iPhone 5 will be back-logged and people will go gaga over this device the world over. Apple mobile leadership is far from being threatened, not until they make major blunders or others truly can provide a neat vertically integrated ecosystem. So far, we see only Amazon as being anywhere close to providing the vertical ecosystem with Kindle platform. Samsung tried but it is missing many major components for creating a complete ecosystem, music partnerships to begin with, among other things. Google does not try as their focus is entirely different – to monetize via search engines on Android devices.

So – for now, it is Apple’s world to rule in the mobile arena, until somebody else “does an Apple” on them.

September 17th, 2012

Mobile Device Parade looms this week

This week, we watch in excitement as a mobile device parade looms from leading device makers. Motorola, Nokia and Amazon are all expected to announce new devices ahead of Apple’s iPhone5 announcement next week.

Motorola is bringing out a Droid Razr smartphone, which amounts to revival of the Razr brand, which Motorola sold successfully for many years before smartphones stormed the markets. Motorola, now owned by Google, has been a struggler in the last few years, and none of its smartphones have caught the fancy of the consumers yet, so far.

Nokia is announcing new Windows 8 phones – Windows 8 phone OS is the prelude to the Windows 8 desktop OS to be announced by Microsoft later this year. Windows 8 is supposed to work seamlessly across PCs, phones and tablets. Nokia’s Windows OS, so far, as been lackluster. Windows Phone OS has only 3% market share in the smartphone market compared to 64% Android share and 18% Apple iOS share.

Jeff Bezos of Amazon is set to announce the next version of Kindle Fire at an event on Thursday. Kindle Fire’s last version has reportedly sold out, as per Amazon, one is sure these device makers produce such products in limited quantity to create the marketing effect of a device in short supply. But certainly, after the iPad, Amazon Kindle Fire is the most successful tablet so far.

Then comes the big brother Apple on Sept 12th, with its reported iPhone5 launch.

While we feel that Apple is the mover and shaker of the mobile smartphone business with bulk of app and device profits as well, sometimes one wonders if the Android market share of 64% vs iPhone OS market share of 18% bodes well for Apple or not. No wonder, Apple is spending millions in it’s lawsuits against the Android device makers like Samsung.

Samsung had recently released the Galaxy Note 10 inch version – Galaxy Note has been a runaway success for Samsung as was the case for Galaxy smartphones.

Device wars are heating up and it can only get better for consumers the world over.

September 4th, 2012

Cisco launces App-enabled router

Cisco announces an EA Series of routers that are cloud and app enabled, promising to significantly enrich what consumers can do with their home networks. While Netgear and D-link introduced their approaches to app supporting and cloud supporting networking products CES 2012, Cisco, which didn’t have anything to announce at CES, turns out to be the first to materialize the new concepts.

Cisco unveiled a line of Linksys Smart Wi-Fi routers that promises to change the face and the body, of home networking.

Cisco cloud connect is a Web-based portal that is designed to make it possible to quickly manage multiple home networks from anywhere in the world. And in the category of “home network”, Cisco now includes home appliances, not just computers and electric equipment. The company says it has been working with the top device manufactures to simplify the process of getting their network, “Cisco now includes home appliances, not just computers and electronic equipment.” The company says it has been working with top device manufacturers to simplify the process of getting their network products as such as TVs and home appliances – connected, and to get them communicating more with one another to offer new consumer experiences.

In a demo, Cisco showed how a user can remotely, via the Cisco Connect Cloud portal, carry out tasks that were quite impossible before, such as finding out the status of a refrigerator.

Brett Wingo, a Cisco vice president and general manager, said the new line of cloud-enabled routers will be game-changing products that “enable users to take total control of their home, and not just the Wi-Fi networks.”

The new routers are all true dual-band Wireless-N routers, with the EA2700 supporting the 300Mbps standard on both 2.4GHz and 5GHz bands, the EA3500 also supporting the 450Mbps standard on the 5GHz band, and the EA4500 supporting 450Mbps on both bands. They come with one USB port to host an external hard drive and work as a network storage server with media-streaming capability. On top of that they also support IPv6, guest networking, and other popular features found in the previous E Series models.

Cisco says that Cisco Connect Cloud will work with just the EA routers and not the existing E Series, with the exception of the Linksys E4200v2, which will get the support via a firmware update. The supported routers will also be able to run apps designed to quickly add or change their features and settings.

The new Linksys EA4500, EA3500, and EA2700 routers are available now and cost $199, $139, and $99, respectively. Cisco promises that a full range of its cloud-enabled services will be available by June. 

(Source: CNET)

May 3rd, 2012

The Indian Web and Mobile Markets by the numbers

(excerpted from GigaOm Pro article at http://t.co/20B9JVyo)

Katie Fehrenbacher with Gigaom is traveling with Geeks on a Plane in India. She writes following stats provided by Google CEO Rajan Anandan to the Geeks on a Plane group :

Rajan Anandan on Indian internet scene : “We’re probably in 1996 in the U.S. in terms of the Internet market in India.”

Here’s the stats from Anandan’s deck. India has:

  • 1.2 billion people
  • The 9th largest economy in the world, with $1.7 trillion GDP
  • 600 million people below the age of 25
  • 22 languages
  • 250 million in the consuming class — these are the folks that buy e-commerce
  • 900 million mobile accounts, with 600 million unique mobile subscribers (many people have more than one account)
  • 30 million PCs — it’ll be a mobile broadband world
  • Average revenue per user (ARPU) is $3
  • 100 million Internet users, and 120 million Internet users by the end of 2011
  • By 2015 there will be 300 million to 400 million Internet users
  • 37 percent of Internet users access the web from home, 27 percent from an Internet cafe, 22 percent from an office, 3 percent from school
  • There are 50 million mobile data subscribers
  • 5 million access Internet only on the phone
  • In 2010/2011 e-commerce emerged as a $7 billion market, with $6 billion of that going to online travel
  • By 2015 the e-commerce market is expected to be $40 billion
  • 67 percent of e-commerce customers by electronics and cell phones. 18 percent buy apparel.
  • 15 million 3G mobile subscribers
  • Broadband is 250 kbps to 500 kpbs fixed line
  • The use of smart phones will grow 52 percent CAGR
  • There are 37 million Facebook users
  • Google Plus use is bigger than Twitter use
  • 23 million unique users on YouTube India
  • There will be $1.3 trillion in online ad spend in 2011
  • The English Internet will not scale beyond 200 million, says Anandan
  • 159 million read Hindi newspapers and 31 million read English newspapers
  • There will be a massive tsunami toward vernacular content on the web, says Anandan
  • 70 percent of non-travel e-commerce is “cash on delivery” (no online payments, buyers pay cash when goods are delivered)
  • This cash on delivery market has a 30 percent return rate
  • Web 1.0 and 2.0 are happening at the same time in India, says Anandan.

Some Internet sites that have found success in India:

Thanks to Gigaom for the above post.

December 14th, 2011

Book Review : “India Inside : The Emerging Innovation Challenge to the West” by Nirmalya Kumar and Phanish Puranam

“India Inside : The Emerging Innovation Challenge to the West” is a new book authored by Nirmalya Kumar and Phanish Puranam, renowned professors at the elite London Business School. The book is published by Harvard Business Review Press and released in Nov 2011.

This book is about the “invisible” innovation which India today provides to a multitude of corporations and entities around the world. The book starts with questions like “Where are the Indian Googles, iPods and Viagras?” and “Can Indians innovate?”. Valid questions but which make slight of the fact that innovation is much more than consumer facing direct innovation. Indian ingenuity is enmeshed in so many products other multinationals make – likes of GE, Microsoft, IBM, AstraZeneca, Intel, Motorola and many others.

Globally Segmented Innovation :

As Western firms have outsourced large parts of the IT and research work to their Indian divisions and R&D labs, the skill profile of the Indian worker is increasing and firms are increasingly entrusting them with higher-end tasks. In this regard, the authors talk about the Skills Ladder concept – which says that when one creates an army of talent at the bottom of the product development pyramid, it is likely that innovation leaders emerge from this lot and remain in the geography where they are situated – as such, one can say that, thanks to Western outsourcing, a huge no of Indian engineers and innovators are being trained and are likely to boost the local innovation ecosystem via new entrepreneurial ventures or contributions to domestic economy.

In short, there is a talent shift to Asia from the Western hemisphere, which in turn will lead to accelerating growth and innovation in that part of the world.

Outsourced R&D :

For multinationals, Indian service providers like Wipro, Infosys, Tata and HCL are conducting outsourced R&D in labs all across India. Wipro pioneered the concept of outsourced R&D with it’s innovative Product Engineering Services division or PES starting way back in early 80s. Infosys products like Finacle and others like i-Flex have become global leaders in banking and finance. Outsourcing of R&D to India-based outfits creates talent pools in that part of the world and self-perpetuates further innovation and increased western investments.

Process Innovation – An Injection of Intelligence :

Indian call centers are often staffed with folks who are normally more qualified than a mundane call center job. This has caused the so called “injection of intelligence” into the mundane call center and BPO processes – processes which the Western world had written off as commoditized and boring. As a result, call center outsourcer 24/7 is injecting analytics-driven market intelligence into customer service calls and interactions – thereby increasing web / phone consumer loyalty and conversion rates. Higher qualified Indian talent is converting routine BPO processes into more strategic higher-value initiatives for western clients, thereby increasing ROI on outsourcing even more.

Management Innovation – The Global Delivery Model :

Infosys and other Indian IT firms have pioneered the global outsourcing and cost efficiencies which can be achieved in large projects. Saving costs and making the process faster, leaner and efficient is certainly innovation in it’s own right.

Visible Innovation – Frugal Engineering :

The emerging Asian middle class is known to demand and desire Western style products at cheaper cost. The Indian concept of “Jugaad” - or an ability to make do with less resources and still get things done, is now finding acceptance as a strategy in global Boardrooms. Tata Nano (and more recently Aakash tablet, I might add) are changing the debate of value vs cost. Developed markets are fascinated by Indian creations like Tata Nano and are studying such models closely to see how a quality mass market product can be developed at such a lower cost.

The authors also acknowledge the India’s innovation challenges eg slow bureaucracy, lack of infrastructure, lack of capital and population’s risk-averse nature. However, the Indian innovation train has started and few can turn the clock back now. As such, authors provide recommendations to both Indian and Western firms as to how to leverage or face the oncoming Indian innovation onslaught. We highly recommend this book to those who are interested in learning about the India’s growth and innovation story.

CellStrat Book Rating : **** (4 out of 5 stars)

December 1st, 2011

Open Leadership – Empowering Employees and Customers : Expert Advice from Charlene Li (Altimeter Group)

Attended a webinar by Charlene Li of Altimeter Group. Charlene is one of world’s foremost experts on Social Media and Opening up Corporate environments to discussion, feedback and engagement.

Charlene Li is Founder of Altimeter Group and a former Researcher from Forrester Research. She has authored two of the leading books in Social space – Groundswell and Open Leadership.

Here are Charlene’s thoughts on Open Leadership, Social Media and Employee Empowerment :

The Dell case study is the subject of lot of Social Media books. A Dell laptop caught fire in a Japanese fire many years back and a video of it circulates till date on YouTube and other media portals. Dell, at the time, was not equipped to respond to the PR nightmare that followed. After that Dell engaged in extensive introspection and created a powerful Social empowerment strategy for it’s employees.

Charlene talks about three key aspects to developing an Open Leadership enviroment : Strategy, Leadership and Preparedness.

Strategy :

Today’s leaders need to “Learn” about what is happening in employee circles and customer spheres. This requires “Dialog”. Best Buy has created twelpforce – a twitter support group about 2500 strong to provide support to customers.

The Social Strategy involves an Engagement Pyramid :

The Engagement Pyramid indicates various levels of Open Leadership possible in a firm.

DellOutlet drives sales with Dialog on twitter – this channel is used to announce promotions. Web announcements and brochures are other ways to promote new products but they do not engender any user feedback whereas the same promotions on twitter drive user feedback and sharing. Similarly, Kohl’s retail chain encourages its customers to share their purchase experiences on its user portal.

This is all about enabling Dialog.

The next idea is “Integrate” support in your business. One firm has 85% of its employees engaged in customer support forums. This leads to good customer satisfaction. Starbucks invites ideas on www.mystarbucksidea.com. Almost 100 customer ideas from this portal have been implemented.

Leadership :

This means that top leadership needs to have the confidence and humility to give up Control and empower it’s people. This also requires authenticity and transparency. Sunguard CEO said that it would be arrogant for a CEO to think that he or she can make better decisions than the thousands of people below him/her. Sunguard CEO implemented Yammer in his firm – the intranet equivalent of twitter.

Premier Farnell (a manufacturing firm) runs the “OurTube” portal for its employees and engineers – this portal allows the engineers to share ideas and best practices. Salesforce.com – the premier online CRM firm, uses its own Chatter platform for internal communication and sharing.

Preparedness :

The question is how to get started on the path of Open Leadership. Charlene lays out a five step process :

#1 Align Social with key strategy goals for current and next year

Take some risks with Social technology if you have to

#2 Create a culture of sharing

Exercise sharing muscles. Often times, CEO and other leaders must lead by example by sharing themselves. Eg Edelman CEO blogs every single week since 2004.

How to encourage sharing :

  • Give sharing a purpose eg. goal, project or event
  • Build trust : Limit people you share with, at least initially
  • Use video : eg one can use cellphone to record yourself and put it out there

Send it out by email for sharing – email works also – in addition to social networks.

#3 Discipline is needed to succeed

Formalize the Open Leadership process – without definition, people do not know the boundaries and may not be comfortable with this media. rules of atticate, rules of behavior, rules of culture.

#4 Ask the right questions about value

Some orgs use brand metrics or net promoter score – but these are tough and laborious to measure. Whereas social technology is infinitely measurable – metrics is not the key, but relationships are.

#5 Prepare for failure

No relationships are perfect. Google’s mantra is – “Fail fast, Fail Smart“.

It’s about RELATIONSHIPs at the end of day – relationships with customers, relationships with employees and relationships with partners.

Baby boomers – some are active on Social Media even though common perception is that they don’t get it. Millennials – they are new in orgs and hence least secure to brand as Empowered employees.

For a firm, the best people to put out there acting as ambassadors are – folks who are passionate about this stuff – these are often baby boomers.

Q & A :

How do management set personal and professional boundaries for Social empowerment ? depends on what relationships a firm wants – that will determine the boundaries.

Another question is to check “Readiness” of firms for Open Leadership. How ready is it to engage ? many departments like legal, investor relations, marketing and others need to provide the clearance for this.

Why does Apple succeed in spite of being so closed ? Charlene mentioned that although Apple is a very closed organization and is keep its operations and new products very secret, but they still succeed due to their fantastic product quality. But another way to look at it is that Apple has so many passionate fans that act as their ambassadors and advocates. That said, Apple has it’s share of problems etc the Antenna issue in the iPhone 4 caused so much PR problems for Apple.

Open Strategy must focus on RELATIONSHIPs and not on tech platform eg Facebook or twitter or email etc

Companies try to start with content creation – blogs, youtube (90% push, 10% feedback) before they go onto other steps in Openness.

Sometimes firms find that people are not participating in an Open environment – this is a training and prority issue. Charlene says that leaders have to look for passionate staff who thrive on feedback.

Why Openness can fail : often times when it is not structured. Business requires context and structure to be successful

Which departments use Social Tech ? 40% of it is in Marketing dept. Increasingly, Corporate Communication and HR depts are using it. As well, HR, Investor Relations, Corporate Social Responsibility depts are beginning to use it.

Cultural nuances ? Charlene found that cultural nuances effect Social and Open in different countries. Eg in Korea and Brazil – producing content is twice as popular than in USA – people want to create content as there is little of it so far.

China – people are transparent about their salaries, not so in USA. Different cultures share different things but the point is that they do share.

Eventually, Social Technology will be like air – anywhere and everywhere.

Over time : When one locks into grocery store, they will know who I am and what I typically want

If consumers are adopting Social technology, companies need to be there too.

You HAVE TO GO where your customers are, firms cannot just focus on their websites etc.

What about privacy issues ? Charlene said that there is clear distinction between PRIVACY and PERMISSION. But, society’s norms change quickly about privacy. Eg Caller id was resisted by people before as it was considered invasive of privacy. But now it is mandatory before people answer calls.

One has to constantly test where the public boundary is for privacy.

- What about failures when trying out Openness ? Charlene’s book has one complete chapter on Failure of Openness.

Most CEOs feel their stomach churning when they enter this arena. It takes some time and experimentation for management to develop a comfort zone with Open Leadership.

If one is in job market today, potential candidates are demanding open firms. On the flip side, some people want more structure around Openness. It is the Younger generation that has a preference to continue to be social.

How about loss of employee productivity using social networks ? Charlene says this is a management problem and not a productivity problem. If a firm blocks people from using social media, people do it anyway on their phones and take long breaks.

Learning about Open Leadership is the MOST IMPORTANT OBJECTIVE as all firms today want to become people-oriented.

Focus Groups and Surveys are hard to do and get responses. It is much easier to search Social Networks and one knows the participants’ profiles and biases.

June 16th, 2011

Welcome to the Cloud !!

At the Apple’s WWDC event on June 06, 2011, Steve Jobs unveiled the “iCloud” – Apple’s answer to the Cloud Computing fever which sweeps the world. The stock of Salesforce.com – the first B2B SAAS service which houses all your CRM and ERP data in those massive server farms around the world, has gone vertical since its debut. Cloud Computing, SAAS (Software as a Service) and Online Media Lockers are real and happening at a breakneck speed. Amazon and Google released their online music and media lockers to much fanfare and Apple has followed suit with it’s iCloud offering.

Apple iCloud

Businesses have adopted online CRM and ERP applications offered by Salesforce.com, Oracle and Microsoft. Microsoft Office 365 – Microsoft’s online Office suite is a Cloud-based product and is due to be debuted end of June ’11. Business applications and documents find their new home in the Cloud and the transaction models have evolved from licensed software to Subscription services.

The whole idea of Cloud-based Apps and Content envisages universal access from all devices including PCs, phones, tablets etc (TVs to be added in near future). In other words, smartphones and tablets are integral part of the access channel for Cloud services. The front-end in Mobile phones and tablets in such cases are either Apps or Mobile websites, underscoring the relationship of Mobile Apps/Web with the Cloud. Speaking simply, a mobile app may simply be a door to a cloud-based service, product or content.

Such cloud infrastructure, of course, assumes high availability of networks and fast speeds as in case of 3G or 4G services. So far, these issues have not been a major bottleneck in the rise of Cloud Computing.

Cloud Computing in the consumer arena has a profound impact on Media and Content industries. The illustration below depicts these changes.

Impact of the Consumer Cloud

 

June 10th, 2011

Notes from Wireless Technology Forum General Session on “M2M Wireless Devices Everywhere”

(from our Atlanta desk)

The Machine-to-Machine (M2M) market is growing rapidly and impacting all businesses that need to compete in the growing mobile market. This general session focused on the applications that will drive business models and the key elements needed to support this new network paradigm.

The panelists included :

  • Chuck Horne, VP, KORE Telematics
  • Steve Hudson, VP,Omnilink
  • Stewart Swanson, VP, Numerex
  • Joseph Biron, Senior Director, Axeda
  • Keynote and Moderation : Mark Roberts, CMO, Discrete Wireless

It was a very intuitive discussion on M2M or Machine-to-Machine technology which is beginning to take off in the wireless industry. M2M area is also referred to as Connected Devices or Emerging Devices industry. This is one of the hottest Mobile verticals and the next big thing for many telcos around the world. M2M involves embedding wireless chips in a variety of household and industrial devices. These devices could include kitchen appliances, washing machines, security systems, thermostats etc in a home. They could also include mobile use cases like parolee anklets who are criminals released on probation, asset trackers like those used in container or cattle transfers, inventory tracking etc. Wireless chips are also enabling Smart Grids and Smart Meters, defense equipment, automotive uses, health monitoring and hospital use and many other industries. The use of M2M technology is only limited by imagination as almost everything can benefit from wireless connectivity. Wireless carriers are more than happy to evangelize this capability as it offers a potentially new lucrative revenue stream for them and their partners.

Here are the notes from the panel discussion on M2M :

Mark Roberts of Discrete Wireless started with a small Keynote speech. He spoke of Unified communication and the fact that 33% firms use VoIP today. As per Mark, VoIP will see 79% penetration by 2013.

Compare this with the world of Connected Devices. Mmany estimates suggest that, by 2020, there will be 50 billion connected devices. Everything that can be connected will be connected. Chaos will reign!! (great :)

Business Models for existing networking will not work in new world of M2M (how do we charge for 50 billion connected devices – it cannot be transaction based as there will be millions of transactions). (my take on this : It will be flat rate charging per month by carrier for a set of wirelessly-enabled devices with total bandwidth caps. Other model might be where the cost of unlimited wireless connectivity is bundled with the device cost upfront eg Amazon’s Kindle bundles unlimited wireless book downloads with no separate wireless charges (Amazon charges for eBook downloads however).

Chuck : M2M involves three components – network, device and application
Chuck’s firm Kore Telematics provides global network svcs on GSM or CDMA networks.
Chuck mentioned the need to build Value-Added Services to make the M2M model viable.
Eg network mgmt tools, billing svcs, integrate with business svcs

Steve Hudson of Omnilink mentioned that his firm has the electronic monitoring product for tracking parolees and those on probation from jail. Their product allows tracking of criminals – Omnilink has a software platform to support this network. Now Omnilink is getting into asset tracking, amber watch (missing child service) etc. Most certainly, security is a huge application for M2M.

Stewart Swanson of Numerex mentioned that his firm has 1.3 million M2M customers
Numerex is a one stop shop for M2M solns. They integrate device to SIMs and activate or deactivate these devies.  Numerex also has hosting solns in the cloud, packaged solns, telematics as well as professional services business.

Joseph Biron of Axeda mentioned that his firm was in the business of tracking assets. Their customers started asking for wireless tracking few years back. At that point, Axeda developed a platform which allows partners to build M2M apps in the enterprise, carrier or SI environment.

Mark mentioned that Discrete Wireless has a fleet management solution for automotive fleets. Their solution has an engine to aggregate the data.

Steve H : M2M involves a lot of hardware, but hardware needs creativity. It is difficult. Folks interested in M2M should not underestimate the complexity of hardware integration and hence should partner with good vendors who have the hardware expertise.

Stewart : mobile penetration may remain flat (a family of 4 needs 4 phones generally). But m2m will grow by 10 times as all devices will become connected (a family of 4 could have almost 20 devices in their home which are connected) (Good point!).

Chuck : with 50 billion connected devices, pay per subscription per month model will not work. Need to innovate billing models.
Currently, cost to install embedded devices in home equipment is prohibitive. This will eventually come down as such solutions go mass market.

Stewart : standards for M2M applications are still missing. TIA (Telecommunications Industry Association) is trying to set some standards for the M2M industry.

Which verticals are big for M2M ?

Steve H – security and tracking is big (Steve’s firm Omnilink caters to security industry).

Stewart – Carriers are depending on Value-Added Resellers (VARs) to connect consumers with M2M applications and solutions, as well as to find viable business models.

May 27th, 2011

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