Amazing Facts About Chatbots
Chatbots come in two flavors: Virtual assistants which enable you to discover data, recollect stuff, or purchase things. Eg. Apple’s Siri, Amazon’s Alexa, Microsoft’s Cortana, and Google’s Assistant. These are fueled by machine learning (ML), which means they depend on AI to learn and make sense of what you need.
Chat applications, which basically enable organizations and brands to be online every minute of every day giving client support (eg. instant response, fast answers, complaint resolutions etc.). Think Facebook Messenger, Kik, WeChat, and Slack. These sorts of chatbots are just fit for connecting with clients by following pre-customized rules.
What you see and experienced so far is the start of what is conjecture to be a billion-dollar industry in under 10 years. Many top brands, including Uber, Sephora, and CNN, have effectively embraced chatbots.
Lets see some amazing facts, you may not know about chatbots:
Fact 1: 1.4 Billion People Use Messaging Apps according to eMarketer.
Fact 2: People Are Ready to Talk to Chatbots: According to a report from media and marketing services company Mindshare, 63% of people would consider messaging an online chatbot to communicate with a business or brand.
Fact 3: 29% People Want to Contact Retailers via Chat
Fact 4: There Are More than 30,000 Facebook Chatbots on Facebook, which have been used by millions of people in 200+ countries.
Fact 5: Consumers Are Ready to Buy Things via Chatbots in USA and UK.
Fact 6: Consumers Won’t Put Up With Bad Chatbots. According to the DigitasLBi report, 73 percent of Americans said they wouldn’t use a company’s chatbot after a bad experience.
Fact 7: Consumers Want Recommendations From Chatbots: 37% of all consumers?—?and 48% of millennials?—?are open to receiving recommendations or advice from chatbots, according to DigitasLBi.
Fact 8: An overwhelming majority of consumers (75%) said they want to know whether they are chatting with a chatbot or a human.
Fact 9: Chatbots Will Be Indistinguishable From Humans by 2029
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